{"id":879,"date":"2026-10-20T08:26:49","date_gmt":"2026-10-20T08:26:49","guid":{"rendered":"https:\/\/www.agencianord.com\/?p=879"},"modified":"2026-10-20T08:35:59","modified_gmt":"2026-10-20T08:35:59","slug":"100-of-customers-would-recommend-agencia-nord","status":"publish","type":"post","link":"https:\/\/www.agencianord.com\/en\/2026\/10\/20\/100-of-customers-would-recommend-agencia-nord\/","title":{"rendered":"100% of customers would recommend Ag\u00e8ncia Nord"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">As every year, at <strong>Ag\u00e8ncia Nord <\/strong>we have conducted our Customer Satisfaction Survey (CSS), an initiative that allows us to listen to the companies we work with, understand their experience and identify new opportunities for improvement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This year&#8217;s survey received<strong> 46 responses<\/strong>, representing <strong>77% of our total revenue. In addition, 70% of our top 20 customers <\/strong>took part, providing a meaningful sample of how our services are perceived.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>The average overall satisfaction score reached 8.8 out of 10,<\/strong> an increase of 0.16 points compared to 2025. Specifically for transport services, the score stands at <strong>8.9 out of 10.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Among the aspects our customers value most are <strong>personal attention, service efficiency, flexibility and professionalism. <\/strong>One result is particularly noteworthy: <strong>100% of participating companies would recommend Ag\u00e8ncia Nord.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These results reinforce our approach to transport, built on close customer relationships, adaptability and service reliability. In an industry where every shipment may involve different requirements, listening to our customers helps us identify what we are doing well and, above all, where we can continue to improve.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In fact, the survey does not end once the responses have been collected. Customer feedback is translated into <strong>concrete improvement actions.<\/strong> In transport, during this period, the incident rate has remained at 0.23%, monitoring and root cause analysis of incidents have been strengthened, and environmental criteria have been incorporated into the selection and management of transport providers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To thank customers for their participation, this year we sent everyone who completed the survey a <strong>thank-you letter and a candle<\/strong>, a small gesture to acknowledge the time they dedicated and the trust they place in Ag\u00e8ncia Nord.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We would like to thank all our customers for their valuable feedback. <strong>Our customers&#8217; voices are an essential tool in helping us continue to evolve and provide an increasingly reliable, personal and tailored transport service that meets the needs of every business.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>As every year, at Ag\u00e8ncia Nord we have conducted our Customer Satisfaction Survey (CSS), an initiative that allows us to listen to the companies we work with, understand their experience and identify new opportunities for improvement. This year&#8217;s survey received 46 responses, representing 77% of our total revenue. In addition, 70% of our top 20 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":872,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[24],"tags":[132,130,128,124,125,126,129,131,82,127],"class_list":["post-879","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-en","tag-agencia-nord","tag-continuous-improvement","tag-customer-loyalty","tag-customer-satisfaction","tag-customer-satisfaction-survey","tag-freight-transport","tag-logistics-and-transportation","tag-reliable-transport-services","tag-road-freight-transport","tag-service-quality"],"_links":{"self":[{"href":"https:\/\/www.agencianord.com\/en\/wp-json\/wp\/v2\/posts\/879","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.agencianord.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.agencianord.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.agencianord.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.agencianord.com\/en\/wp-json\/wp\/v2\/comments?post=879"}],"version-history":[{"count":0,"href":"https:\/\/www.agencianord.com\/en\/wp-json\/wp\/v2\/posts\/879\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.agencianord.com\/en\/wp-json\/wp\/v2\/media\/872"}],"wp:attachment":[{"href":"https:\/\/www.agencianord.com\/en\/wp-json\/wp\/v2\/media?parent=879"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.agencianord.com\/en\/wp-json\/wp\/v2\/categories?post=879"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.agencianord.com\/en\/wp-json\/wp\/v2\/tags?post=879"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}